Wednesday, December 21, 2011

Trust Me, I'm Not Like the Others!

“If people like you, they'll listen to you, but if they trust you, they'll do business with you.”  ~ Zig Ziglar

What’s the difference between a bad and a good organization? How about the difference between a good and a great organization? How about the differences between bad, good, and great leaders? Clearly there are many elements that differentiate organizations, including their leaders, their people, the work they’re doing, the work environment, and much more. Likewise, with leaders there are elements such as knowledge, capabilities, abilities to understand and explain, abilities to work well with people, and much more. However, I postulate that one of the biggest differentiators between bad, good, and great organizations and likewise with leaders is the level of trust that exists in those organizations and with those leaders. For organizations and leaders to operate effectively there must be trust.

"Trust is the highest form of human motivation. It brings out the very best in people. But it takes time and patience, and it doesn't preclude the necessity to train and develop peple so that their competency can rise to the level of that trust." ~ Stephen Covey: The Seven Habits of Highly Effective People

What has been your experience when you work with people who you truly trust? It has been my experience that in such situations you really look forward to going to work and to working with people you know and trust. You believe that as a team you can conquer the world.  

Wednesday, December 7, 2011

Promises and Delivery

Who do you respect more? Someone who promises and delivers, or someone who promises and fails to deliver? Obviously, someone who promises and delivers. How about between someone who under-promises and over-delivers versus someone who over-promises and under-delivers? Your immediate reaction would likely favor someone who under-promises and over-delivers, but it really isn’t so clear. It depends on how much is under-promised versus how much is over-delivered, or in the other option, on how much is over-promised versus how much is under-delivered. In both of the latter two cases, it also depends on the stream of excuses you can expect to receive, and on how many you will tolerate. The excuses can absolutely drive you to distraction! We’ll go into all of these scenarios.

Let’s start with the person who simply promises and delivers, consistently and repeatedly. What does this mean? This is someone who says what he means (his promises), means what he says (his integrity), and does what he says he’ll do (his delivery). [See Say What You Mean, Mean What You Say, and Do What You Say You’ll Do!] This is typically a person who doesn’t even think about the possibility of over- or under-promising; he just promises what he realistically and capably can do, and does it. This is a person who you can trust! [See Trust Me, I’m Not Like the Others!] When you have someone like this in your organization, you have a real gem, and this is a gem you should treasure. This is a gem who others should emulate and admire. No muss, no fuss, no excuses. He just does the job at the high level of ability he knows he has, and consistently delivers on his promises! Build your organization around this person and encourage your other people to follow his example.